Privacy Policy

1. Who we are

CaterBids.uk is a UK online marketplace for buying and selling commercial catering equipment. For data protection purposes, the controller of your personal data is Colt Price, a sole trader, trading as CaterBids.uk (Greyfriars House, Birmingham, B37 5HY; [email protected]). We are registered with the Information Commissioner's Office where required. We have not appointed a Data Protection Officer, as one is not legally required.

2. How to contact us about privacy

For privacy questions, data requests, or data protection complaints, contact us at [email protected] using the subject line “Data Protection Request” or “Data Protection Complaint.”

3. Data protection complaints process

Under the Data (Use and Access) Act 2026, you have the right to lodge a complaint directly with us if you are unhappy with how we have handled your personal data. To complain: email [email protected] with your full name, the email linked to your account, a description of your concern, and your desired resolution. We will acknowledge your complaint within 30 days, investigate without undue delay, keep you informed, and provide a substantive response. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

4. What personal data we collect

• –Account Data: name, email, hashed password, phone number, login method, account settings.
• –Seller and Listing Data: listing titles, descriptions, photos, pricing, location details.
• –Buyer and Enquiry Data: communication history, offers, and contact information shared between users.
• –Transaction Data: billing information and payment status (handled via Stripe; we do not store full payment card numbers).
• –Delivery Data: collection/delivery addresses and contact details for delivery services.
• –Technical Data: IP address, browser type, device information, and site usage logs.

5. Lawful bases for processing

• –Contract Performance: to provide marketplace services, facilitate communications, and manage payments.
• –Legal Obligation: to maintain tax/accounting records and handle data rights requests.
• –Legitimate Interests: to prevent fraud, ensure site security, and improve our services.
• –Consent: for non-essential cookies and marketing communications where applicable.

6. International transfers

We store data primarily in the UK and Germany (via our hosting providers). Where data is transferred internationally, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement, to keep your data protected.

7. Your data protection rights

You have the right to:

• –Access a copy of your personal data.
• –Rectification of inaccurate or incomplete data.
• –Erasure of your data in certain circumstances.
• –Restriction of or objection to certain processing.
• –Portability of your data in a structured, machine-readable format.
• –Withdraw Consent at any time for marketing or cookies.

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use cookies to ensure our website functions correctly. Essential cookies are necessary for site operation. Non-essential cookies, such as those for analytics, are subject to your consent. You can manage your preferences through our cookie banner or your browser settings. See our Cookie Policy for more.

9. Changes to this policy

We may update this policy periodically. Significant changes will be communicated via email or an account notice.